Our Facilities

Can Be Accessed By Everyone

We are a charming country hotel, nestled right in the heart of the North York Moors in a village called Goathland. All our visitors are assured the very warmest of Yorkshire welcomes.

All visitors and guests who come and go from the hotel will be able to access the numerous rooms throughout the building and grounds, including our newly refurbished accessible bedroom with accessible en-suite wetroom.

From this hidden gem, visitors can explore the famous village of Goathland right from the doorstep along with the North Yorkshire Moors heritage railway, the ‘Rail Trail’ and the Jurassic coastline of nearby Whitby.

To help our guests and visitors, we have compiled an accessibility guide that will provide a walkthrough of our facilities.

If would like to make suggestions  or enquires on this guide please call us or email us and a member of our team will be happy to assist.

Level Access

  • The main entrance has level access.
  • There is level access from the main entrance to:
    • Reception Desk
    • Bedroom
      • This accessible bedroom is wheelchair accessible with an en-suite wet room
    • Bedroom
      • A second-accessible bedroom with a smaller en-suite wet room
      • The Lounge
      • The Hydro Bar
      • Accessible Toilets
      • The Dining Conservatory
      • The Gardens

Hearing

 
  • The (bedroom) TVs have subtitles.
  • Some staff have disability awareness training.

General

 
  • There is a public toilet for disabled visitors.
  • Staff are available 24 hours a day.
  • Some staff have disability awareness training.
  • We have emergency evacuation procedures for disabled visitors.

Level Access Bedrooms

 
  • From the main entrance to the bedroom, there is level access.
  • The route to the bedroom is 750mm wide, or more.
  • The bedroom door is 750mm wide, or more
  • There is unobstructed floor space 1200mm by 900mm, or more.
  • The bathroom has a level access shower.
  • The 2nd bathroom has a level access shower.

Visual

 
  • Glass doors have contrast markings.
  • The walls and the doors have high colour contrast.

Travel By Public Transport

  • You can get to The Inn On The Moor by bus and train.
  • The nearest bus stop to The Inn On The Moor is in the centre of Goathland village along a level access route. The bus stop is 0.1 miles / 0.2 km from The Inn On The Moor.
  • The nearest train/railway station is Goathland station, which is part of the North Yorkshire Moors heritage railway. This is located 150 yards away at the bottom of a steep gradient and may therefore be a challenge for many wheelchair users. The train station is 0.1 miles / 0.2 km from The Inn On The Moor.

Parking

  • We have a car park. There are accessible parking spaces. The parking is less than 50 metres from the main entrance. Parking is free.
  • There is a drop-off point at the main entrance. The drop-off point has a dropped kerb.
  • From the car park to the entrance, there is level access. The route is 1500mm wide, or more.
  • The Inn On The Moor Hotel is situated in Goathland, accessible from the A169 Whitby to Pickering Road. The Hotel itself is set back from the main road, opposite The Goathland Hotel, only 150 yards from Goathland Railway Station. When travelling to The Inn on the Moor  Hotel we recommend you treat your Sat-Nav or Google Maps Directions with caution as the postcode can sometimes lead customers and guests down ‘The Mill Green Way’ and to the back of the property. We advise remaining on the main village road until you reach he Goathland Hotel and you will find The Inn on the Moor Hotel directly opposite.
    • For further assistance please call 01947 896296

Arrival

Path To Main Entrance

  • From the street to the main entrance, there is level access.
  • The path is 1500mm wide, or more.
 

Main Entrance

  • The main entrance has level access.
  • The door is 750mm wide.
  • The main door is side hung and manual.
  • There are two entrances to the hotel. At the front of the hotel on the right, there is a door which leads to the recepton area. This has an internal door which has a 50mm threshold over the entrance. The doorway to the left of the conservatory is the bar entrance and is 1400mm wide. This has a level threshold and leads to further door which is 750mm wide and gives access through the bar to the hotel reception. It is therefore advisable for wheelchair users to enter the hotel through the bar entrance.For visitors requiring additional space to access the hotel, staff are able to open the adjacent conservatory doors to provide a wider route of 1400mm into the reception area.

Getting Around Inside

  • Visual Impairment - General Information

    • We have contrast markings on all glass doors and high colour contrast between walls and doorframes.

Bedrooms

  • All bedrooms have windows.
  • Bedrooms have ceiling lights.
  • Lights are LED. TV’s have subtitles.
  • All bedrooms are non-smoking.
  • All bedrooms have fitted carpets.
  • We can move the bedroom furniture to improve accessibility.
  • We have bed blocks.
  • From the main entrance to this this area, there is level access.

Accessible Bedrooms

Accessible bedroom with smaller en-suite wetroom.

  • The route to the bedroom is 825mm wide or more. The bedroom door is 825mm wide. There is 950mm at the side of the bed. The bed is 600mm high. The bedroom is flexible (either double or twin). The bathroom is en-suite. The bathroom door is 680mm wide.
  • The bathroom has a level access shower. The toilet seat is 430mm high.
  • The basin is 700mm high. The taps are lever operated. There is no space under the basin.
  • The en-suite wetroom within this accessible bedroom has smaller dimensions than our other accessible bedroom and therefore may not be suitable for guests who are permanent wheelchair users.

The Hydro Bar

  • From the main entrance to the bar, there is level access. The route is 1400mm wide or more.
  • The door is 1400mm wide.
  • On the ground flor of the hotel, there is an open plan lounge, bar and reception area. The bar offers a wide selection of drinks as well as bar food which visitors can enjoy in relaxed and comfortable surroundings. Also within this pace is a games area with a pool table, dart board and plasma screen TV.There are numerous dog beds around the hotel, to ensure that our four legged friends also have a relaxed day.

Place To Eat And Drink

The hotel has a dining conservatory.

  • From the main entrance to the dining area, there is level access. The route is 1000mm wide or more. The door is 1000mm wide.
  • To get to a table, there are no steps.
  • The route through the dining area is 800mm wide, or more.
  • There is background music sometimes.
  • We can cater for sugar free (diabetic) vegetarian, gluten free (celiacs) and vegan specific diets.
  • There are a number of areas for dining in the hotel. Choose from the conservatory at the front of the hotel, the relaxing lounge, the dining tables around the bar area or the more formal dining experience in the conservatory at the rear of the hotel.

Reception Desk

  • From the main entrance to reception, there is level access. The door is 1400mm wide.
  • The check-in desk has a low section for wheelchair users. You can sit down at reception.
  • There is a lowered counter at the main reception desk.

Accessible Bedrooms

Accessible bedroom with wheelchair accessible, en-suite wet room.

  • The route to the bedroom is 800mm wide, or more. The bedroom door is 775mm wide. There is 900mm at the side of the bed. The bedroom is flexible (either double or twin). The bathroom is en-suite. The bathroom door is 800mm wide.
  • The bathroom has a level access shower. The level access shower has handrails.
  • The toilets have handrails. The direction of transfer onto the toilet is left. There is 600mm at the side of the toilet.
  • There is 630mm in front of the toilet. The toilet seat is 480mm high.
  • The basin is 700mm high. The taps are lever operated. There is space under the basin with no pedestal or boxing.
  • The walls and the bathroom fittings have high colour contrast.

  • This beautiful en-suite bathroom, designed by Motionspot, has relatively narrow dimensions, but the innovative products provided maximise the space. The sink has integral holes for gripping and grab rails can be added or removed from the wet room to suit individual visitor requirements. There is also a glass shower screen which folds completely back to provide maximum space.

Lounge

  • From the main entrance to the lounge, there is level access. The route is 1400mm wide or more. The door is 1400mm wide.
  • There are double doors with a width of 1400mm, which lead into the conservatory area that can be opened on request to provide wider access into the hotel reception and lounge area.

Public Toilet

This public toilet is accessible to all.

  • There is a public toilet for disabled visitors.
  • From the main entrance to the public toilet, there is level access. The route is 1400mm wide or more.
  • The toilet door is 800mm wide.
  • The direction of transfer onto the toilet is on the left.
  • There is 800mm at the side of the toilet. There is 1920mm in front of the toilet. The toilet seat is 490mm high. The toilets have handrails.
  • The sink is at a height of 700mm and there are lever operated taps together with an electric hand dryer. This facility also houses a baby changing trolley.

Getting Around Outside

  • Gardens

    • From the main entrance to the gardens, there is level access.
    • There is a permanent ramp.
    • The route is 1000mm wide, or more.
    • There is a beautiful garden in front of the hotel, which is accessed from the carpark via a gateway leading to the upper terrace. There is a gentle, sloping, grassed area, which then leads down to an outdoor dining area with tables, chairs and parasols.

Customer Care Support

  • Accessibility Equipment

    • Behind the hotel is a lane, next to open countryside which can be used as a toilet area for assistance dogs.
    • We have an area to charge mobility scooters and battery powered wheelchairs.
     

    Customer Care Support

    • We have emergency evacuation procedures for disabled visitors.
     

    Emergency Evacuation Procedures

    • Some staff have disability awareness training.
    • Staff are available 24 hours a day.

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Real gem of a place great location especially for tourists.The staff were excellent so friendly and helpfulThe bar area was comfy and the food was of high quality, the bar was also well stocked with real ale beers an extensive range of gins and vodka’s.Our bedroom was superb ,large and modern with a lovely en suite bathroom.This is a very good dog friendly hotel and our stay was excellent we will definitely return in the near future thanks Paul,Jo and Freya

cheekycharlieLeeds March 3, 2023

We have wined and dined here many times when staying at our regular nearby Guest House. This year, said Guest House is still running Covid lockdown rules. We have had enough of that so moved the short distance to here. What a wonderful surprise. A superb welcome, staff were all friendly at all times. Nothing was too much trouble for them. A nice big room kept in good order. Food was tasty, quick and decent sized portions. Plenty of choice on breakfast and evening menus. We will even forgive the real live sheep acting as an alarm clock outside our bedroom window. Will we ever be going back to our previous place? No chance.

Frank Y August 25, 2022

My wife and I have stayed at this hotel on a couple of occasions in the past. Lovely, helpful staff. Excellent food and good portions. The outlook from our room wasn't very good, but we didn't spend an awful lot of time in our room. Great selection of beers, wines and spirits. Will definitely be staying again sometime in the future.

jlmhowarduk June 3, 2022
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